Service thinking: the seven principles to discover innovative opportunities
Author:
Publisher:
Business Expert Press
Pub. Date:
2014
Edition:
First edition
Language:
English
Description
Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.
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Contributors:
ISBN:
9781606496633
Staff View
Grouping Information
Grouped Work ID | 699e576e-d8f2-48d4-dee8-1fdbb00383d6 |
---|---|
Grouping Title | service thinking the seven principles to discover innovative opportunities |
Grouping Author | hunter hastings |
Grouping Category | book |
Grouping Language | English (eng) |
Last Grouping Update | 2024-03-24 08:49:07AM |
Last Indexed | 2024-05-05 00:53:32AM |
Solr Fields
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0
accelerated_reader_reading_level
0
auth_author2
Saperstein, Jeff
author
Hastings, Hunter
author2-role
Saperstein, Jeff,author
author_display
Hastings, Hunter
available_at_ccu
CCU Electronic Resources
detailed_location_ccu
CCU Electronic Resources
display_description
Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.
format_category_ccu
eBook
format_ccu
eBook
id
699e576e-d8f2-48d4-dee8-1fdbb00383d6
isbn
9781606496633
itype_ccu
E-book
last_indexed
2024-05-05T06:53:32.953Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
owning_library_ccu
Colorado Christian University Online
owning_location_ccu
CCU Electronic Resources
primary_isbn
9781606496633
publishDate
2014
publisher
Business Expert Press
recordtype
grouped_work
series
2013 digital library
Service systems and innovations in business and society collection
Service systems and innovations in business and society collection
series_with_volume
2013 digital library|
Service systems and innovations in business and society collection|
Service systems and innovations in business and society collection|
subject_facet
BUSINESS & ECONOMICS -- Industries -- General
Customer services
Electronic books
Service industries
Customer services
Electronic books
Service industries
title_display
Service thinking : the seven principles to discover innovative opportunities
title_full
Service thinking : the seven principles to discover innovative opportunities / Hunter Hastings and Jeff Saperstein
title_short
Service thinking
title_sub
the seven principles to discover innovative opportunities
topic_facet
BUSINESS & ECONOMICS
Customer services
General
Industries
Service industries
Customer services
General
Industries
Service industries
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