Service thinking: the seven principles to discover innovative opportunities
(eBook)
Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.
Hastings, H., & Saperstein, J. (2014). Service thinking: the seven principles to discover innovative opportunities. First edition. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press.
Chicago / Turabian - Author Date Citation (style guide)Hastings, Hunter and Jeff, Saperstein. 2014. Service Thinking: The Seven Principles to Discover Innovative Opportunities. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press.
Chicago / Turabian - Humanities Citation (style guide)Hastings, Hunter and Jeff, Saperstein, Service Thinking: The Seven Principles to Discover Innovative Opportunities. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press, 2014.
MLA Citation (style guide)Hastings, Hunter, and Jeff Saperstein. Service Thinking: The Seven Principles to Discover Innovative Opportunities. First edition. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press, 2014.
Notes
Record Information
| Last Sierra Extract Time | Mar 18, 2024 07:45:06 AM |
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| Last File Modification Time | Mar 18, 2024 07:45:22 AM |
| Last Grouped Work Modification Time | Mar 24, 2024 08:49:07 AM |
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| 245 | 1 | 0 | |a Service thinking :|b the seven principles to discover innovative opportunities /|c Hunter Hastings and Jeff Saperstein. |
| 250 | |a First edition. | ||
| 264 | 1 | |a New York, New York (222 East 46th Street, New York, NY 10017) :|b Business Expert Press,|c 2014. | |
| 300 | |a 1 online resource (xxviii, 135 pages). | ||
| 336 | |a text|2 rdacontent | ||
| 337 | |a computer|2 rdamedia | ||
| 338 | |a online resource|2 rdacarrier | ||
| 490 | 1 | |a Service systems and innovations in business and society collection,|x 2326-2699 | |
| 500 | |a Part of: 2013 digital library. | ||
| 504 | |a Includes bibliographical references (pages 129-132) and index. | ||
| 505 | 0 | |a 1. Service thinking will transform 21st century business -- 2. Co-creating service-experience value -- 3. Service systems: specialization plus integration -- 4. Designing organizations for specialization and integration: modular business architecture -- 5. Glo-Mo-So scalable platforms -- 6. Continuous improvement through learning: run-transform-innovate -- 7. Multisided metrics -- 8. Applying service thinking for innovation -- 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- References -- Index. | |
| 506 | |a Access restricted to authorized users and institutions. | ||
| 520 | 3 | |a Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 538 | |a System requirements: Adobe Acrobat reader. | ||
| 588 | |a Title from PDF title page (viewed on January 25, 2014). | ||
| 650 | 0 | |a Service industries.|0 https://id.loc.gov/authorities/subjects/sh85120347 | |
| 650 | 0 | |a Customer services.|0 https://id.loc.gov/authorities/subjects/sh85034965 | |
| 653 | |a service science | ||
| 653 | |a value | ||
| 653 | |a co-creation | ||
| 653 | |a service system | ||
| 653 | |a modularization | ||
| 653 | |a analytics | ||
| 653 | |a marketing | ||
| 700 | 1 | |a Saperstein, Jeff,|0 https://id.loc.gov/authorities/names/n88245228|e author. | |
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