Service design and delivery: how design thinking can innovate business and add value to society
Author:
Publisher:
Business Expert Press
Pub. Date:
2015
Edition:
First edition
Language:
English
Description
This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book.
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Contributors:
ISBN:
9781606497852
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Grouping Information
Grouped Work ID | 57be9afa-ed90-1643-677f-d9af882626f8 |
---|---|
Grouping Title | service design and delivery how design thinking can innovate business and add value to society |
Grouping Author | toshiaki kurokawa |
Grouping Category | book |
Grouping Language | English (eng) |
Last Grouping Update | 2024-03-24 08:50:03AM |
Last Indexed | 2024-05-05 01:46:10AM |
Solr Fields
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auth_author2
Frankl, Milan
author
Kurokawa, Toshiaki
author2-role
Frankl, Milan
author_display
Kurokawa, Toshiaki
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CCU Electronic Resources
detailed_location_ccu
CCU Electronic Resources
display_description
This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book.
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eBook
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eBook
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57be9afa-ed90-1643-677f-d9af882626f8
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9781606497852
itype_ccu
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last_indexed
2024-05-05T07:46:10.327Z
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literary_form
Non Fiction
literary_form_full
Non Fiction
owning_library_ccu
Colorado Christian University Online
owning_location_ccu
CCU Electronic Resources
primary_isbn
9781606497852
publishDate
2015
publisher
Business Expert Press
recordtype
grouped_work
series
Service systems and innovations in business and society collection
series_with_volume
Service systems and innovations in business and society collection|
subject_facet
Design
Electronic books
Service industries -- Management
Service industries--Management
Electronic books
Service industries -- Management
Service industries--Management
title_display
Service design and delivery : how design thinking can innovate business and add value to society
title_full
Service Design and Delivery : How Design Thinking Can Innovate Business and Add Value to Society Kurokawa, Toshiaki.
Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa
Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa
title_short
Service design and delivery
title_sub
how design thinking can innovate business and add value to society
topic_facet
Design
Management
Service industries
Service industries--Management
Management
Service industries
Service industries--Management
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