Service design and delivery: how design thinking can innovate business and add value to society
(eBook)

Book Cover
Published:
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015.
Format:
eBook
Edition:
First edition.
ISBN:
9781606497852
Content Description:
1 online resource (88 pages) : illustrations.
Status:
Available Online
Description

This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book.

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APA Citation (style guide)

Kurokawa, T. (2015). Service design and delivery: how design thinking can innovate business and add value to society. First edition. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press.

Chicago / Turabian - Author Date Citation (style guide)

Kurokawa, Toshiaki. 2015. Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press.

Chicago / Turabian - Humanities Citation (style guide)

Kurokawa, Toshiaki, Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press, 2015.

MLA Citation (style guide)

Kurokawa, Toshiaki. Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society. First edition. New York, New York (222 East 46th Street, New York, NY 10017), Business Expert Press, 2015.

Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Language:
English

Notes

Bibliography
Includes bibliographical references (pages 85-86) and index.
Restrictions on Access
Access restricted to authorized users and institutions.
Description
This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book.
Local note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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Last File Modification TimeMar 24, 2024 08:50:20 AM
Last Grouped Work Modification TimeMar 24, 2024 08:50:03 AM

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