From brows to trust: evaluating embodied conversational agents

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Embodied conversational agents (ECAs) are autonomous software entities with human-like appearance and communication skills. These agents can take on a number of different roles, for example, as an assistant, tutor, information provider, or customer service agent. They may also simply represent or entertain a user.

The precise nature and benefits of different characteristics of ECAs requires careful investigation. Questions range from the function of an eyebrow raise to mechanisms for assessing and improving ECA trustworthiness.

This book will help experts and designers in the specification and development of applications incorporating ECAs. Part 1 provides guidelines for evaluation methodologies and the identification of design and evaluation parameters. Part 2 demonstrates the importance of considering the user's perspective and interaction experience. Part 3 addresses issues in fine-tuning design parameters of ECAs and verifying the perceived effect. Finally, in Part 4 lessons learned from a number of application case studies are presented.

The book is intended for both ECA researchers in academia and industry, and developers and designers interested in applying the technology.

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Grouping Information

Grouped Work ID 85988e8c-34f8-034f-5858-09fcc34f499c
Grouping Title from brows to trust evaluating embodied conversational agents
Grouping Author zsófia ruttkay and catherine pelachaud
Grouping Category book
Last Grouping Update 2018-10-10 01:06:21AM
Last Indexed 2019-03-24 05:06:54AM

Solr Details

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auth_author2 Pelachaud, Catherine., Ruttkay, Zsófia, 1955-
author2-role Pelachaud, Catherine., Ruttkay, Zsófia,1955-, SpringerLink (Online service)
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detailed_location_ccu CCU Electronic Resources
display_description "The book is intended for both ECA researchers in academia and industry, and developers and designers interested in applying the technology."--Jacket.
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id 85988e8c-34f8-034f-5858-09fcc34f499c
isbn 140202729, 9781402027291, 9781402027307
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literary_form Non Fiction
literary_form_full Non Fiction
owning_library_ccu Colorado Christian University Online
owning_location_ccu CCU Electronic Resources
primary_isbn 9781402027307
publishDate 2004
record_details external_econtent:ils:.b2950367x|eBook|eBook||English|Kluwer,|[2004]|1 online resource (xix, 352 pages) : illustrations.
recordtype grouped_work
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
external_econtent:ils:.b2950367x .i71758707 Available Online Available Online false true false false false true
series Kluwer international series on HCI
series_with_volume Kluwer international series on HCI|7
subject_facet Agents intelligents (Logiciels) -- Congrès, COMPUTERS -- Enterprise Applications -- Business Intelligence Tools, COMPUTERS -- Intelligence (AI) & Semantics, Conference papers and proceedings, Congresses, Human-computer interaction, Human-computer interaction -- Congresses, Informatique, Intelligent agents (Computer software), Intelligent agents (Computer software) -- Congresses, Interaction homme-machine (Informatique) -- Congrès
title_display From brows to trust : evaluating embodied conversational agents
title_full From brows to trust : evaluating embodied conversational agents / edited by Zsófia Ruttkay and Catherine Pelachaud
title_short From brows to trust :
title_sub evaluating embodied conversational agents
topic_facet Agents intelligents (Logiciels), Business Intelligence Tools, COMPUTERS, Enterprise Applications, Human-computer interaction, Informatique, Intelligence (AI) & Semantics, Intelligent agents (Computer software), Interaction homme-machine (Informatique)